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Our support team replies to every request by email. For faster answers, check the self-service links alongside first.
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Sign in or create accountFrequently Asked Questions
Answers before you ask.
Find quick guidance on orders, certificates, storage, wholesale purchasing, and research-use requirements.
How long does shipping take?
In-stock orders are generally packed within one to two business days. Carrier transit time varies by destination; sign in to My Account for the latest tracking updates.
How do I look up a certificate of analysis?
Visit the COA center and search by peptide name, batch number, or laboratory. Each result is lot-matched so you can confirm it against the identifier on the product.
How should research products be stored?
Follow the handling and storage conditions printed on the product label and its lot-matched documentation. Keep products sealed, protected from light, and accessible only to qualified laboratory personnel.
Can I change or cancel an order?
Submit an Order & shipping ticket as soon as possible. We’ll review the request, but changes cannot be guaranteed once fulfillment has begun.
Do you offer wholesale or bulk purchasing?
Choose Wholesale & bulk in the contact form to ask about availability. Include your organization, anticipated products, and purchasing cadence so the appropriate team can respond.
What does “research use only” mean?
Our products are sold strictly for laboratory research. They are not for human or veterinary use, diagnostic or therapeutic use, or use as a drug, food, or cosmetic.